Since their inception, the two companies maintain a socially responsible environment for their clients and their suppliers. In 2018:
- The operation and maintenance company “Attikes Diadromes SA” managed 23,867 incidents, with an average response time of 5.9 minutes.
- The Customer Telephone Service (CTS) of “Attikes Diadromes SA” received 329,162 calls, which were answered in an average of 1.41 minutes, while 6,709 outgoing calls were made.
- 2% of the users were very satisfied/satisfied with the service and the behaviour of the CTS personnel.
- 7% of the users were very satisfied/satisfied with the behavior of the Toll personnel.
- The two companies have 5 ISO Certifications.