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1024

Emergency Telephone Number

In accordance with the decision of the Hellenic Telecommunications and Post Commission (EETT) with No. 966/2 – Government Gazette 5266/Β/30-11-2020, we would like to inform you that calls to 1024 are subject to the Tariff Policy applied by each mobile and fixed telecommunications network operator. For further information, please visit the website of your network operator as well as the website of the Price Observatory for Telecommunication and Postal Retail Services of EETT.

210 668 2222

Telephone Customer Service

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Market

Since their inception, the two companies maintain a socially responsible environment for their clients and their suppliers. In 2022:

  • The operation and maintenance company “Attikes Diadromes S.A.” managed 24,478 incidents, with an average response time of 6 minutes;
  • The Telephone Customer Service department (C.S.) received 375,398 calls, which were answered in 1min. and 58sec. on average, while 12,410 outgoing calls were made;
  • The degree of user satisfaction with the service and the conduct of the T.C.S. employees exceeded 6% (2022 survey data);
  • The degree of satisfaction of the Attica Tollway users as regards the conduct of the toll employees reached 4%;
  • Both companies have 5 ISO certifications since the beginning of their operation.