Since their inception, the two companies maintain a socially responsible environment for their clients and their suppliers. In 2021:
- The operation and maintenance company “Attikes Diadromes S.A.” managed 23,326 incidents, with an average response time of 5.8 minutes.
- The Customer Telephone Service (CTS) of “Attikes Diadromes S.A.” received 356,393 calls, which were answered in an average of 1’ 46’’, while 12,877 outgoing calls were made.
- 95.5% of the users were very satisfied/satisfied with the service and the behaviour of the CTS personnel (2019 survey data).
- 99.5% of the users were very satisfied/satisfied with the behaviour of the Toll personnel (2019 survey data).
The two companies have 5 ISO Certifications.